Case Study: ByteTrack's Application in the Web3 Industry

As the Web3 sector rapidly develops, emerging technologies such as Web3 services are reshaping the landscape of digital interaction. In this new ecosystem, ByteTrack has successfully applied its advanced customer service solutions to the Web3 domain, providing users with a more secure, transparent, and efficient communication experience. This article, through specific case studies, explores how ByteTrack leverages its technological advantages to address the unique challenges of the Web3 industry and promotes the integration of Web3 services with daily business processes. By understanding ByteTrack's application in the Web3 sector, we can foresee how technology will shape the future of enterprise-customer communication.

ByteTrack Institute

2024/05/30

ByteTrack Institute

2024/05/30

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【Detailed Case Studies:】：

01 Multi-National, Multi-Lingual, Multi-Channel: How to Break Out in a Complex Environment?

Given the global nature of Web3 business, facing multi-national, multi-lingual, and multi-channel scenarios, a company in the Web3 industry, after thorough understanding and systematic evaluation, ultimately chose ByteTrack. Our technical support helped them set up a system comprising Online Human Customer Service + AI Customer Service + Online Translation + Digital Employees, relying on human-machine collaboration and smart routing to support complex operations.

In practice, online service bots initially greet customers, quickly filtering and handling simple, high-frequency queries. Human agents take over when bots cannot independently resolve issues. Additionally, facing different national languages, automatic translation settings reply in the respective country’s language, providing services for VIP customers. Also, regarding how to directly contact customers coming from multiple inquiry channels, we have established a multi-channel function for them.

ByteTrack seamlessly integrates with mainstream social platforms like Telegram, WhatsApp, Facebook, WeChat, TikTok, etc., creating cross-border connections and building a new infrastructure for smart customer service, achieving comprehensive, no-blind-spot coverage. Regardless of the channel through which customers initiate interactions, customer service can manage these in a unified inbox, providing a consistent customer experience.

02 Hands-on Experience Testing and Optimization, Cost Reduction, and Efficiency Increase, and Achieving Intelligent Customer Service

Based on the ability of artificial intelligence to upload texts, Word documents, PDFs, and other materials, the company provided hundreds of standard FAQs, hundreds of similar queries in English, and a full English help document. By setting up intelligent processes and uploading these materials into a data library, bots can access this knowledge and instantly generate answers during the interaction process.    

For businesses like this, serving multiple countries and facing multilingual inquiries,ByteTrack's backend can also set up online translation, where one option is to reply based on the language of the customer's inquiry, that is, generating answers in the language of the customer's message. Another option is to reply based on the configured language of the channel, generating answers in the language set for the channel.